Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, uninstalled, unscratched, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@wallware.com. If your return is accepted, we'll email you a prepaid return shipping label and instructions. The cost of that label is deducted from your refund. Returns go to: 5020 West 2700 North, Bldg #1 Ste 70, Lehi, UT 84043. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return question at hello@wallware.com.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email hello@wallware.com within 7 days of delivery with a photo. We'll send a replacement or a full refund, and we cover shipping both ways.

Exceptions / non-returnable items

Items showing signs of installation or mounting cannot be returned. Please get in touch if you have questions about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We'll let you know once we've received and inspected your return, and whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or card company may take a little longer to post it.
If more than 15 business days have passed since we approved your return, please contact us at hello@wallware.com.